Telecom

The business landscape in communication services have been rapidly changing, and the key trend driving significant change has been convergence and mobility. Every communication service provider wants to increase operational efficiency, reduce costs and transform their business enterprise to build top-line growth.

MphasiS has been helping leading names in the Telecom industry address their business challenges through our well balanced portfolio of business and technology consulting, platform solutions, business process and infrastructure services. We service Telecom clients around the world in Billing, Customer Relationship Management, Business Intelligence, Portals, Integration and Enterprise Applications. Our ready-to-deploy Telco platform solutions have helped our customers quickly implement business performance monitoring and optimization solutions cost-effectively.

Applications Services

Our Telecom solutions and services range from Application Development, Management, and Maintenance, to Consulting, Testing and Enterprise Application services globally. MphasiS offer a wide range of solutions that include:

• Convergent Mediation platform support based on state-of-the-art COTS products
• Mission-critical billing operations for world's largest non-COTS billing platform
• Extensive services portfolio like Security Management, Database Administration, Function point analysis
• COTS OSS/BSS product support/enhancement
• Business transformation strategic partnership in roadmap definition and solutioning
• Mission-critical application support/maintenance for Service Fulfillment applications
• Multi-country, multi-year Application Development and Management
• Enterprise Applications Support and Enhancement

Telecom Application Management (TAM)

Our TAM footprint covers:

• Campaign and Channel Sales Management
• Product Catalog and Life cycle management
• End-to-end billing and mediation across all customer segments such as wholesale, retail, and interconnect
• Revenue Assurance and Fraud Management
• Customer self service
• Customer contact / Loyalty and Customer Information Management
• Service Fulfillment areas of Service Order, Inventory, Workforce Management and Provisioning
• Enterprise Management areas covering HR, Finance, KM and Asset Management

Some of the measurable benefits that you can derive from MphasiS include :

• Large transformation program/project management capability
• Excellent understanding of Telco customer needs and domain gained through experience servicing global CSPs in US, Europe, and APAC regions
• Innovative service delivery set with a focus on operational efficiency and excellence
• Communications industry standard frameworks used as guidance for 'Client Multi-year Plans'
• Blend of domain and technology in Packaged Applications, Integration/SOA, Self-service portals/Content Management and Testing leading to an improved customer experience

Business Process Outsourcing Services

We deliver BPO services that bring business impact now and in the future through our vast industry expertise, world-class alliances, expert delivery and global capabilities so that clients can manage change effectively and deliver on their commitments to their customers.

Infrastructure Services

MphasiS delivers a comprehensive set of Infrastructure Services such as Data Center services, Workplace services, Managed Security services and Command Center services under the portfolio, BSM Express Services.

Our strong Infrastructure services pedigree coupled with highly qualified analysts and world-class toolsets help deliver infrastructure services in the most consistent, predictable and cost-effective manner. We help optimize client's infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) and a proven Global Service Network. Our services enable to achieve operational excellence by making your IT environment safe, secure and agile