Store Systems

Store operations are the most important business focus area for clicks and mortar retailers. With the seismic shift of consumers to the online eCommerce multi-channel world, there is an increase in the adoption of mobility devices and demand for improved customer service at the Point of Sale (PoS). These demands pose complex challenges to the retailer, and MphasiS has been working with its customers across the store operations business area to tackle some of these challenges.

MphasiS has extensive application knowledge base (functional and technical) in building and maintaining sophisticated Store Operation Systems. We offer best of the breed technology and functional expertise with cost-effective program management models. Our web based software allows retailers to maintain absolute control over sales and inventory, while presenting an easy customer checkout with PoS, thus making it an effective solution for both your sales counter and telephone order desk.

Our expertise span across multiple areas bringing the following benefits:

• Re-engineer legacy store operations systems to adapt to the new age architectures enabling the retailer to address the multi-channel environment
• Implement store transformation projects using COTS store products and lower the total cost of ownership (TCO) for store systems
• Integrate store systems with best of breed Enterprise Applications and eCommerce platforms with social and mobile commerce features
• Manage IT infrastructure at the stores remotely thereby lowering cost, and provide helpdesk services across the retailer's global geographic locations
• Ensure secure IT infrastructure and store applications by incorporating best practices during design and development process, and certify the environments for PCI-DSS compliance
• Aggregate real-time data across the geographically dispersed stores
• Analyze and visualize consumer store data using cutting edge methodologies to arrive at previously hidden consumer insights increasing loyalty among their consumers
• Test and develop mobility applications for the end customers and store operations for retailers
• Lower transaction costs on payments for retailers and help analyze consumer spend for retailers
• Deliver superior customer service due to alliances with renowned vendors