Applications Management

There is always a continuous requirement to install, modify and upgrade applications throughout any enterprise. At MphasiS, we go beyond merely managing and optimizing existing applications, and takes a holistic view of technology, information architecture, people, and services.

Our application management, maintenance and support processes ensure that systems are flexible to meet evolving demands of client business, and provide measurable improvements to maximize your IT investments. The idea is not to just to 'keep the lights on', but to eliminate application redundancies, provide business value and enhance the overall IT systems performance while controlling the support cost.

When you outsource applications management to MphasiS, we execute a proven approach to optimize applications support and deliver on our commitments. This approach includes the following steps:

• Transition: We transition responsibility of inscope applications while minimizing any service disruption.
• Transform: We follow a disciplined process to gather additional data about applications and their environment, and work with you to align the specified applications and services to your business objectives. Additionally, we implement productivity improvement and cost saving initiatives so that you start seeing the benefits from â?oright-sizedâ?� services, improved processes and delivery efficiency.
• Manage: We manage your applications support needs from the outset and continually improve and refine how they are managed.

Application Production Support

We provide 24x7 on-call support for application support services, to resolve high severity problems to keep your applications available for your business. Being quick and responsive to your needs, we provide technically skilled resources whenever and wherever you need them.

Application Maintenance

Our application maintenance service involves Adaptive maintenance, Corrective maintenance, and Perfective maintenance.

• Adaptive Maintenance modifies an application and its documentation as necessitated by changes to the technical environment in which the application operates.
• Corrective Maintenance modifies an application and its documentation to effect permanent fixes or permanent workarounds to correct, eliminate, or minimize the impact of known defects.
• Perfective Maintenance examines application data and processes for the purpose of creating change requests for performance tuning and capacity planning.

While Application Maintenance may result in code changes, it does not change (add, modify, or delete) the business functionality provided by the application to the user.

The MphasiS Advantage

Our application maintenance service involves Adaptive maintenance, Corrective maintenance, and Perfective maintenance.

• Best in class process: High quality, low cost delivery systems that use globally consistent industry frameworks such as ITIL and CMMI; highly-trained and experienced professionals and automation tools
• Proven global delivery model: A flexible, scalable and transparent services based operating model with measurable performance linked to key business performance indicators
• Visibility and control: Visibility into each application's performance, complexity, priority and business impact through Web-based dashboards to provide real-time access to service performance metrics, along with a fully transparent reporting feature so that client can monitor applications, service volumes and costs
• Maximum business value and reduced maintenance costs: Our predictive pricing and adjustable contracting brings out maximum business value and reduced costs.