The emergence of large global telecom networks with excess bandwidth, along with an abundance of low-cost, skilled talent pools and collaborative IT platforms for documents and workflow management have unleashed the power of offshoring. Offshoring can be managed through the setting up of captive units, entering into a Joint Venture (JV) with a local partner or through a Build Operate Transfer (BOT) operation.
MphasiS' suite of offshore consulting services is designed to help businesses decide on the appropriate model to rapidly set up and run offshore operations in India. Depending on the client's specific requirements, we offer end-to-end project execution and modular services.
Offshore Program Management Services (OPMS)
The various modules offered under OPMS include:
Infrastructure Services
- Location identification
- Provision of secure facilities
- Infrastructure deployment
- Advisory services for subsidiary incorporation
Human Resource Services
- Recruitment of agents
- Designing compensation packages
- Designing HR policies and procedures
- Training and development of personnel
- Establishing HR and payroll systems
Delivery Process Support
- Process design
- Capacity planning and resource management
- Business activity monitoring and delivery
- Business intelligence
Business Excellence
- Business process re-engineering
- Development and monitoring of quality processes
- QA and testing services
- Quality certifications/audits
- Business Continuity Planning and Disaster Recovery
- Full operational management
Financial Services
- Financial reporting and control systems
- Billing
- Compliance services
- Cost management
